WISD uses CEO Document Imaging as its document and digital asset management solution. CEO Document Imaging is a court approved solution for electronic file storage. Hard copy documents, after having been properly scanned into and filed by the WISD CEO system, can be destroyed according to district policy, avoiding excessive storage costs, thereby saving the district money.
Access to the CEO system is restricted to employees in need. The repository, for scan/file purposes, can only be accessed from a campus computer with special software installed. Special permissions must be granted to view any document in the repository.
To gain access to the repository please submit a CSR request seeking access to CEO. Please let us know the department files you need access to and who authorizes this request. The authorizer will determine the level of access you will be granted. If you have questions please see your program supervisor or call 1286 for help. We will review your application and follow up as soon as possible. If training is needed, Technology will be happy to assist.
Contacting Technology for Support
If you are having a problem, we want to hear from you!
Entering a Customer Service Request
If you are experiencing a technical problem please navigate to the CSR Ticket Login Page and enter your WISD network username and password in the appropriate fields. After you login, create a ticket describing the problem. The tickets generated by the system send alerts to everyone in Technology, so we will see your ticket and respond.
Calling the Help Desk
If your problem is an emergency, call us at x1286 (734-994-8100 x 1286). The phones are manned M-F; 7:30 a.m. to 5 p.m.
Customers requesting support, who are not employees of WISD, should still call the Help Desk number. If we can help you, we will.
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